I love very much what I do, so I want you to be happy about the purchased items. Although if you want to return an item and refund an order, read below.
The customer is entitled to return an item within 14 working days after the delivery confirmation. Items should be returned in the original condition. A full refund of the price of the work is issued in this case. A customer is responsible for the cost of the delivery to return the item.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Art by Asta is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. Tracking information are required too.
Faulty and damaged items must be reported immediately after receipt. Art by Asta might ask to send broken items back.